FAQ's
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team. Once your return is authorized by one of our representatives, you can sit back and relax. One of our courier agents will contact you within 1-4 days and pick up the item at the agreed time.
Q: What is your return policy?
A: We offer a 30-day money-back guarantee for products purchased on our website. If for any reason you are not satisfied with your purchase, you can return the item(s) within 30 days of receiving them for a full refund.
Q: How long does it take to process a refund?
A: Once we receive your returned item(s), refunds are typically processed within two days from our side. However, please note that the response from your bank may differ and may take additional time to appear in your account.
Q: What items are non-refundable?
A: Please note that the following items are non-refundable:
- Free gifts or promotional items with retail value
- Products that have been significantly used
- Returns on partial sets
- Returns or exchanges from unauthorized Nola By Gala retailers
Q: How can I contact Nola By Gala customer service?
A: You can contact our customer service team by email or phone. Our email address is info@nolabygala.com and our phone number is +971 521 028371
Q: What are your shipping options?
A: We offer free standard shipping on all orders within the UAE and Serbia.
For international orders, please contact us directly via info@nolabygala.com.
Q: How long does it take to receive my order?
A: Orders within the UAE are typically delivered within 2-3 business days. International orders may take longer depending on the destination.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to help!