Refund Policy
Refund Policy + FAQ
We want you to be completely satisfied with your purchase from Nola By Gala. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee for products purchased on our website. Here are some frequently asked questions about our return policy:
Return Process
To initiate a return, please contact our customer service team. Once your return is authorized by one of our representatives, you can sit back and relax. One of our courier agents will contact you within 1-4 days and pick up the item at the agreed time.
Refund Process
Once we receive your returned item(s), refunds are typically processed within two days from our side. However, please note that the response from your bank may differ and may take additional time to appear in your account.
Non-Refundable Items
Please note that the following items are non-refundable:
- Free gifts or promotional items with retail value
- Products that have been significantly used
- Returns on partial sets
- Returns or exchanges from unauthorized Nola By Gala retailers
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We're here to help!